Privacy Policy

Last updated: Jan 2026

1. Introduction

RestoAnswer (“we,” “our,” or “us”) provides AI-powered phone answering services for restaurants, including order taking, reservations, and customer communications. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or use our services.

By using our website or services, you agree to this Privacy Policy.

2. Information We Collect

a. Information You Provide

We may collect information you voluntarily provide, including:

Name

Business name

Phone number

Email address

Restaurant details (hours, menu, reservation rules)

b. Information Collected During Calls

When using our phone services, we may collect:

Caller phone numbers

Call recordings

Call transcripts

Order and reservation details

SMS messages sent or received

Callers interacting with our system may be notified that calls are recorded for quality and operational purposes.

c. Automatically Collected Information

When you visit our website, we may collect:

IP address

Browser type

Device information

Pages visited and usage data

3. How We Use Information

We use collected information to:

Provide and operate our services

Answer calls and process orders or reservations

Send confirmations and reminders via SMS

Improve service quality and performance

Communicate with restaurant clients

Comply with legal obligations

We do not sell personal information.

4. Call Recordings & AI Processing

Calls may be recorded and processed using AI systems to:

Accurately capture orders and reservations

Improve transcription and response quality

Resolve disputes or errors

Recordings and transcripts are retained only as long as reasonably necessary for operational and legal purposes.

5. SMS and Communications

By using our services or calling a RestoAnswer-powered number, you consent to receiving transactional SMS messages such as:

Order confirmations

Reservation confirmations

Reservation reminders

Message frequency varies. Standard message and data rates may apply.

6. Information Sharing

We may share information only with:

Restaurants using our service (order/reservation details)

Service providers that help operate our platform (telephony, cloud hosting, analytics)

Legal or regulatory authorities if required by law

We do not share data for advertising purposes.

7. Data Storage & Security

We implement reasonable administrative, technical, and physical safeguards to protect information. However, no system is 100% secure, and we cannot guarantee absolute security.

Data may be stored and processed in Canada, the United States, or other jurisdictions where our service providers operate.

8. Data Retention

We retain information only as long as necessary to:

Provide services

Meet legal or regulatory requirements

Resolve disputes

Data may be deleted or anonymized when no longer required.

9. Your Rights

Depending on your location, you may have the right to:

Request access to your personal information

Request correction or deletion

Withdraw consent where applicable

Requests can be made by contacting us at the email below.

10. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: [email protected]
Phone: 1-877-730-6976